Substrata Technologies Inc. ("Substrata") respects the privacy and the integrity of any information that you provide in the use of and its subdomains and related websites and any features, content, or application services offered from time to time by Substrata in connection therewith (collectively, the “Website”) and services. This Privacy Policy explains our policy regarding the collection, use and disclosure of your personal information.

By visiting our Website or using any of our services, whether individually or on behalf of a company or other entity, you acknowledge and accept the practices and policies outlined in this Privacy Policy. This Privacy Policy will be continuously assessed against new technologies, business practices and our customers' needs. As we update, expand and diversify our products and services, this Privacy Policy may evolve. Please check this Privacy Policy from time to time for updates by checking the date of the "Last Update" at the top of this document. If we make any material changes to this Privacy Policy, we will notify you here.

A link to our Privacy Policy will be provided at the bottom of each web page on our Website. You acknowledge and agree that your access of our Website and your use of our services following any posted changes to the Privacy Policy indicate your acceptance of such changes.

1. Application of this policy

This Privacy Policy covers Substrata's treatment of personally identifiable information that Substrata gathers when you access the Website and when you use Substrata's services. This policy does not apply to the practices of companies that Substrata does not own or control, or to individuals that Substrata does not employ or manage.

2. What is personal information

For the purposes of this Privacy Policy, personal information means personally identifiable information that may be used to identify and contact you, specifically your name, address, e-mail address, credit card information and/or other payment information necessary for us to provide our services, as well as other information when such information is combined with your personal information.

3. What personal information does Substrata collect?

3.1 What Information We Collect and Use:

Substrata reserves the right to use and control the information collected on the Website. We will not share this information with any third party, other than as disclosed in this Privacy Policy. Substrata collects information from users at different points on our Website and through our software, as follows:

3.2 Personal Information Collected Automatically

3.3.1 Substrata Software

While accessing a Substrata service, the Substrata software will record general statistical and tracking information, such as the date and time a customer accesses his or her service and the time spent using it. The Substrata software transfers this information to Substrata’s servers, and such information is used exclusively for internal resource management purposes.

3.2.2 Other

Substrata may automatically receive and record information in our server logs from your browser, including your IP address (the Internet address of your PC), your computer's name, the type and version of your web browser, referrer addresses, mobile device operating system (if you are accessing the service using a mobile device) as well as the name of your ISP and mobile carrier and other generally-accepted log information. We may also record page views (hit counts) and other general statistical and tracking information, which will be aggregated with that of other users in order to understand how our Website is being used.

3.2.3 Cookies

A cookie is a small amount of data, which often includes unique, but anonymous, code, which is sent to your browser from a website's computers and stored on your computer's hard drive. Cookies can be used to provide you with a tailored user experience and to make it easier for you to use the Website upon a future visit. Substrata will also use cookies to recognize you when you return to our Website. Most web browsers are set to accept cookies by default, though you can manually disable the cookies feature of your browser. You should review the online documentation of your browser or consult with the provider of your browser for instructions on how to disable cookies. Please note that if you disable cookies on your computer, some parts of the Website may not function properly.

3.2.4 Referrers

A "referrer" is the information passed along by a web browser that references the web URL you linked from and is automatically collected by our web server. This information is collected and used by Substrata to understand the websites referring traffic to our Website and to present appropriate content to our potential customers. Substrata tabulates referrer information on an aggregate basis to identify trends and traffic patterns.

3.2.5 Partners

Substrata may enter into agreements with other companies that market software or services that either function similarly to Substrata software or that enhance or extend Substrata's functionality. Some of these may be third party products that may utilize components of Substrata software. Under the terms of these agreements, we may be required to collect information about your sessions and your use of these third party products and share this information with these third parties.

4 Use of your personal information

You acknowledge that Substrata may use personal information that you voluntarily disclose to us to: Provide you with information about new services, newsletters, informative e-mails, and research on future service ideas or improvements; Assist us in creating or providing services that are relevant to you; Provide you with special offers that may be of interest to you and to improve your experience on our Website or with our services; Assist us in creating better services to meet your needs; Allow you to purchase and obtain access to services or otherwise engage in activities you select; Provide you with technical support; Help you quickly find software, services or product information important to you; Send transaction-related communications such as welcome letters, and product/service order confirmations. Substrata may also send you surveys or marketing communications to inform you of new services or other information that may be of interest; and Restrict the availability of some of the services and content to certain parts of the world, where required for legal reasons, by using your address, IP address and other information in order to enforce those restrictions. You may always choose not to provide personal information, but if you so choose, certain services may not be available to you. You agree that you are under no obligation to provide us with this information and can access many aspects of our Website without providing us any personal information.

5 Disclosure of your personal information

Except as otherwise disclosed to you, Substrata will not sell or rent your personal information to any other party and will only use and disclose your personal information for the purposes for which it was collected as described in this Privacy Policy. However, you agree that Substrata may disclose your personal information in the circumstances set out below: Substrata may disclose your personal information with your prior consent; Substrata may be required by law to disclose personal information without your consent in the event of emergency situations or when required by government or other legal authority; Substrata may also disclose personal information to third parties in connection with a corporate re-organization, merger or amalgamation, or the sale of all or substantially all of our assets, provided that, where appropriate, any party to whom the information is disclosed is bound by agreements or obligations, and required to use or disclose your personal information in a manner consistent with the use and disclosure provisions of this Privacy Policy, unless you consent otherwise; or Substrata may share your personal information with service providers who perform services on our behalf. For example, we may hire other companies to handle the processing of payments, collect debts, to provide data storage, to host websites, to fulfill orders, to assist in direct marketing, to conduct audits, etc. Those companies will be permitted to obtain only the personal information they need to provide the service. Each company is bound by agreement or obligations with Substrata to implement and maintain reasonable security procedures and practices in order to use and disclose your personal information in a manner consistent with the use and disclosure provisions of this Privacy Policy, unless you consent otherwise.

6 How to opt-out / withdraw consent

You can withdraw your consent for the use of your personal information at any time by deleting your Subscription. Information may be retained by Substrata for audit or archival purposes or as required by applicable federal and provincial laws. If you do not wish to receive marketing communications, you may follow the "unsubscribe" instructions included within each e-mail communication or by selecting or deselecting (depending on the service) the appropriate option in your Account settings. Please keep in mind that, even if you choose not to receive marketing communications, you will continue to receive transactional or account communications related to services or products that you have requested (e.g. purchase confirmation e-mails and receipts,).

7 How long we keep Personal Information

Substrata maintains information about you for as long as we provide service to you, and longer for related business activities. After information is no longer necessary for our business purposes, we destroy the information unless there is an outstanding request or order to preserve the information.

8 Safeguards we have in place

Substrata employs reasonable managerial and technical measures to ensure that your personal information is secure. In addition, our dedicated team of information technology professionals works to maintain data accuracy and prevent unauthorized access to sensitive information. Unfortunately, no security system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of your personal information and cannot assume liability for improper access to it. The Internet is not a secure medium and you acknowledge and agree that the privacy of your e-mail communication and personal information can never be guaranteed as any e-mail communication may be lost, intercepted or altered. By using our Website, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Website and our services.

9 Minors

Individuals who have not attained the legal age of majority in the country, province or state in which they live ("Minors"), can only use our Web sites and services with the approval of a parent or guardian. Substrata does not knowingly collect information from Minors.

10 Access to your personal information

You are responsible for updating and maintaining the truth and accuracy of the personal information you provide to us relating to your Account. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. If we do not provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.

11 Privacy Policy Information

If you have any questions about this Privacy Policy or concerns about how we manage your personal information, please contact us by email or mail at:
    Substrata Technologies Inc.
    1349 Birchwood Heights Dr.
    Mississauga, Ontario
    Canada L5G 2Y3
We will endeavour to answer your questions and advise you of any steps taken to address the issues raised by you.

12 Hyperlinks

Our Web sites are connected by "hyperlinks" to other websites. You acknowledge and agree that Substrata makes no representation, warranty, covenant, or claim regarding, and Substrata expressly disclaims and denies any responsibility or liability for, directly or indirectly, the privacy practices on any third-party website or resource accessible by hyperlink from our Websites. You agree that the inclusion of any such hyperlink does not suggest, represent, warrant, covenant or imply that Substrata monitors, endorses or exerts any control over such website or linked resource whatsoever. You agree that Substrata provides these hyperlinks to you only as a convenience, and the inclusion of any hyperlink does not suggest, represent, warrant, covenant or imply affiliation, endorsement or adoption by Substrata of any such website or linked resource whatsoever. When you leave our Website, you acknowledge and agree that our terms and policies do not govern your access to, and use of, other websites. You acknowledge our recommendation to review the applicable privacy and data gathering practices, of any website or linked resource to which you navigate from our Website.

13 Interpretation of this Privacy Policy

This Privacy Policy does not create or confer upon any individual any rights, or impose upon Substrata any obligations, in addition to any rights or obligations imposed by Canada's applicable federal and provincial privacy laws. Should there be any inconsistency between this Privacy Policy and Canada's applicable federal and provincial privacy laws, this Privacy Policy will be interpreted to comply with the applicable privacy laws.

14 Use of our Website and services outside of Canada

If you are a resident of a country other than Canada and use or submit personal information to Substrata, you consent to the transfer of your personal information to Canada. If you are using our service in a country other than the country to which the service is directed, you understand and agree that we may provide a different level of data protection than required by your country of residence. You also warrant that you have a right to transfer the data outside of your country of residence and into Canada.

15 Legal Notices

This Privacy Policy is subject to the terms in our Terms of Service, including terms regarding limitations on damages, disclaimers of warranties, and resolution of disputes. Our Terms of Use take precedence over any conflicting provision in this Privacy Policy. This Privacy Policy is governed by the laws of the Province of Ontario, Canada excluding any conflicts of law principles. Any legal actions against Substrata must be commenced in the Province of Ontario within one year after the claim arose.